'Reject Zomato' trends after executive tells customer 'should know Hindi', company replies

Food delivery platform Zomato faced flak on social media after a user claimed he was told he 'should know Hindi' by company's customer service executive. 'Reject Zomato' was one of terms that trended after post went viral.

company responded to Tweet said that incident was 'unacceptable.'

Zomato faces flak for telling customer he should know 'National language Hindi'

A Twitter user name Vikash from Tamil Nu wrote on microblogging platform that he contacted Zomato customer service after an item was missing from his order. He alleged that he was told his payment could not be refunded as he 'didn't know Hindi.' 

He also shared a screenshot of chat he h with customer service executive. In conversation, Vikash told executive that he h spoken to restaurant, but y inste asked him to contact Zomato and ask for a refund. When he asked executive to call restaurant, he replied 'language barrier.'

netizen was not pleased and wrote that 'if Zomato is available in Tamil Nu, y should have hired people who understand language.' 

executive n replied, 'For your kind information, Hindi is our national language. So it is very common tha  everybody should know Hindi a little bit.' At end of conversation, executive said that re was nothing 'except apology' that y could give for incident. 

For unversed, Hindi being national language of India has been a subject of debate in past. However, it is recognised as just one of official languages in country.

netizen was furious and sarcastically tweeted, "Also takes lesson that being an Indian I should know Hindi." and ded, Tagged me a liar as he didn't know Tamil."

netizen even tagged members of ruling DMK party in Tamil Nu. 

Zomato calls incident 'unacceptable'

In response, Zomato's Twitter helpline replied that it was 'unacceptable' and sought his contact details to dress issue. 

netizen was still not pleased and sought a 'strong clarification' and 'public apology' from executive who he claimed, 'accused me a liar and asked me to learn Hindi without any base reasons.'

company seems to have got in touch with him on call and stated that his concern was 'dressed.'