Delhi RPF helpline flooded with calls for pizza, burger delivery

railway police in Delhi is having a tough time as a bulk of phone calls  about 80 per cent  on its helpline per day is related to requests for pizza delivery, mobile recharges or or such trivial matters.

Delhi Railway Police Control Room receives 200 phone calls on an aver on its 1512 helpline daily, and during 80 per cent of such calls, passengers eir request staff to get eatables such as pizzas and burgers delivered to m or enquire about railway jobs, police said on Sunday.

"Get my phone recharged, get pizza delivered, I want two burgers, tea, juices, cold water are some of demands passengers make," a senior police officer said.

re are also passengers who seek police assistance in getting ir electricity bill paid or train tickets booked.

1512 helpline, set up to help passengers register ir complaints with police when travelling in train or to report incidents of crime at railway stations, was launched in 2015.

railway police helpline is a nationwide number. But most of time, inste of treating it as a helpline for police assistance, it is considered as railway enquiry, Deputy Commissioner of Police (Railways) Dinesh Kumar Gupta said.

However, through booklets and pamphlets, Delhi Railway Police is creating awareness among passengers to seek police assistance in case of any difficulty or emergency, y can dial 1512 to report any crime, officer said.

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According to police, people are t really aware about purpose of helpline and make unnecessary requests. It's staff deployed at railway police control room who are having a tough time in dealing with such callers round clock.

Passengers also place requests to get ir train stopped in case y get late in reaching ir station.

Even though number of productive calls are less, staff deployed at railway police control room attend every call and provide assistance to passengers in case of any emergency.

Constable Kiran deployed at Railway police control room said she hardly gets productive calls and most of calls she attends are to seek assistance for phone-recharge, to get SIM card unlocked, get net pack recharged round clock.

"We also receive such junk calls from Gurgaon and Ghaziab. If call is worthy and genuine, we direct call to concerned control rooms of nearest railway police station or police teams on-board trains for action on complaints", a senior police officer said.

officer ded that even if y find it difficult to deal it with such junk calls, y answer every single call politely.

"We deal with such calls politely. We tell m its t a hotel service that you place order and get food delivered. We don't provide such facilities. We explain to m purpose of helpline and guide m to seek police assistance if y want to report any ft, quarrel, fight, crime or difficulty," he said. 

However, some people express anguish and even abuse staff. Callers also get anyed if ir demands are t catered too, police said. 

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