Passengers disallowed train travel due to Covid-19 symptoms to get full refund: Railways

Passengers who are disallowed from travelling on trains because of symptoms associated with coronavirus will receive full refund for ir tickets, railways has said. As per guidelines issued by Ministry of Home Affairs all passengers shall be compulsorily screened and only asymptomatic passengers shall be allowed to enter/board train.

"If during screening a passenger has very high temperature/symptoms of Covid-19 etc., he shall t be allowed to travel despite having confirmed tickets. In such case full refund shall be provided to passenger," order stated.

It said that on a group ticket if one passenger is found unfit to travel and all or passengers on same PNR also do t want to travel, in that case full refund shall be granted for all passengers. In case of a group ticket if one passenger is found unfit to travel but or passengers on same PNR want to travel, full refund of fare shall be granted to passenger who was t allowed to travel.

"For all above cases, TTE certificates as per extant practice shall be issued to passenger at entry/checking/screening point itself mentioning number of passengers t travelled due to symptoms of Covid-19 in one or more passengers," it stated.

"Full fare for part passenger/full who have t travelled shall be refunded by IRCTC in customer's account," it said.