Railways relaxes refund rules for travel between March 21-June 21

Railways on Saturday relaxed refund rules from March 21 to June 21 for PRS counter-generated tickets in view of coronavirus threat. For trains cancelled by Railways for journey period March 21 -June 21, refund across counter can be taken on submission of ticket up to three months from date of journey instead of present three days or 72 hours rule, an order said.

In cases where train is t cancelled but passenger wants to cancel his or her journey, n TDR (Ticket Deposit Receipt) can be filed within three months from date of journey at station. (instead of extant rule of 3 days), order stated. "TDR can be submitted to CCO (chief claims officer)/ CCM (chief commercial manr), refund/claims office for getting refund with 60 days of filing of TDR subject to verification from train chart. (instead of extant rule of 10 days)

"For passengers who want to cancel tickets through 139 can get refund across counter within 3 months from date of journey. (Instead of extant rule of up to scheduled departure of train)," order stated. Railways said that passengers have been asked to avail facility to avoid coming to railway stations to cancel ir tickets.

"Indian Railways has advised passengers to avoid n-essential travel and sudden crowding of trains or refund counters which will only raise possibility of spread of coronavirus," order stated. An earlier ordering issued by Railways on Saturday morning had made relaxation for journey period between March 21 and April 15.