Published 15:34 IST, April 11th 2019
SHOCKING: Amazon workers can listen to what you tell Alexa and it's upsetting on every level
Bloomberg is now reporting that Amazon workers can listen to (at least some of) what you have to say to Alexa - Amazon's digital voice assistant
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With news about Amazon workers possibly soping on your conversations with Alexa, your worst nightmare may have come true. Bloomberg is w reporting that Amazon workers can listen to (at least some of) what you have to say to Alexa, e-commerce giant's digital voice assistant that goes into tens of millions of Echo devices around globe.
Well, team put to this particular task of listening to your conversations is a mixture of human contractors and full-time employees and as expected, Amazon has its reasons to do what it does and how.
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This team is spread across different countries and locations from Boston to Costa Rica, India and Romania, Bloomberg reports citing people who have signed ndisclosure agreement (NDA) so that y cant speak publicly about this hush-hush program. And se 'hard-working' set of Amazon workers have a 9-hour shift every day and each one of m has to review about a thousand audio clips in a single shift alone.
One of such Amazon facilities bears "crumbling infrastructure" with exterior sign creating awareness of company's presence. But underlying question, why do y even have to listen to what you have to tell Alexa in first place?
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According to report, Amazon is looking for a better human-level understanding of random phrases you utter at times and antate certain interactions. This way, Amazon wants to identify phrases like 'Taylor Swift' that "indicate searcher meant musical artist."
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Workers say sometimes y have to listen to recordings y find "upsetting or criminal." report has it that a couple of Amazon workers even picked up what y believe was a sexual assault.
"We take security and privacy of our customers’ personal information seriously." Amazon provided an email statement to Bloomberg.
Amazon maintains it only antates a small sample of Alexa voice recordings so that it can "improve customer experience."
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"For example, this information helps us train our speech recognition and natural langu understanding systems, so Alexa can better understand your requests, and ensure service works well for everyone," Amazon added.
However, Amazon says that it has stringent security measures as well as a zero tolerance policy when it comes to abuse of its system. company also says employees do t have direct access to information that can identify person or account as part of this workflow.
15:34 IST, April 11th 2019