Man Discovers Sharp Object in Food Delivery, Criticizes Customer Service

Viral: In another incident highlighting food safety concerns with online food delivery services, a man recently shared his experience on LinkedIn. 

According to his post, he found a sharp object in a dish he had ordered from Zomato, raising serious questions about quality control and safety measures. He mentioned in his post that despite reaching out to customer care, they failed to address his complaint and kept "copy-pasting" the same thing during the conversation. 

Read His Post: 

"Dear Zomato Folks:

This isn't about your campaigns, although they are pretty cool, but playing with people's lives is not cool. This is about your exceptionally bad service and customer care team. I ordered Afghani chaap and a couple of rumali rotis, and it turns out there was a sharp object in the chaap. Now comes the best part: I requested a full refund, which your team didn't agree to, and then I remembered that you guys pay riders as well, and I later realized that the amount you were willing to pay was okay.

But then I realized the extremely poor conversation that I had with your representative, who continuously copied and pasted the same content to me. Despite asking multiple times, the person didn't agree to have a normal conversation on the call so that I could check with him and the team about how this could be resolved. I hope you guys start putting some part of your marketing budget into helping your teams understand how to be human. I think in the era of  AI it has become crucial for people to be more human."

After his post, many people shared similar stories about their experience with Zomato.

"We apologize sincerely for the distressing experience, Kumar. This falls short of our usual standards of service. We regret the lack of adequate support provided to you. Kindly provide us with your order ID so that we can promptly investigate and prevent such incidents in the future." Zomato also addressed the complaint on LinkedIn.