Published 06:40 IST, November 13th 2019

Waffle House: Customers extend helping hand to lone employee

Ethan Crispo was feeling hungry post a friend's birthday party and stopped by a local Waffle House restaurant in Birmingham, Alabama, to get a midnight snack.

Reported by: Sounak Mitra
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Ethan Crispo was feeling hungry post a friend's birthday party and stopped by a local Waffle House restaurant in Birmingham, Alabama, to get a midnight snack. He walked into restaurant on vember 3, at around 12:30 am and saw about 30 customers who were inside. Crispo, 24 said when he sat down at table he did t get his ordered waffle for a long time and observed that re was just one employee in restaurant to cook food, serve it and wash dishes. Crispo said employee whose name is Ben looked very stunned, weary and maybe fearful. Crispo ded that re was one else working except him. Surprisingly, Crispo saw employee talking to a customer in a blue shirt seated at counter.

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Crispo says customers helped employees

He n ded that employee handed man an apron and customer began doing dishes. He said he assumed it was a staff member returning to his shift but later wrote in an email that man was t a staff but a stranger who answered calls, cleaned tables, rinsed dishes and stacked up plates. Crispo initially sent an email to a news outlet who first wrote story. He said  customer and employee worked toger. When server walked over to Crispo's table, Crispo questioned him about what was going on and server answered him that two or employees h been re to help him, but y left so customers dived in to help lone employee.

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Manr responds to email

Crispo said a customer who was all dressed up, walked behind counter and started making coffee. Crispo ackwledged that she tried to figure out how to work on a coffee maker and ded that ly was in a sequined dress and heels. She tried to take an order or two but ultimately went to clear tables. Waffle House did t respond to email but restaurant's director confirmed that re h been a miscommunication in scheduling workers during that night at restaurant on Highway 280. He was quoted saying several employees left when ir shifts were over and ir replacement workers did t show up. Crispo said he ended up getting his food and that it was most incredible thing he has ever seen.

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01:04 IST, November 13th 2019