Microsoft Global Outage: Full List Of Apps And Services Affected Worldwide

New Delhi: Microsoft users encountered a significant disruption as multiple key services within Microsoft 365 experienced a widespread outage. This incident impacted a range of critical applications and platforms. Among the most affected were some of Microsoft’s most popular apps and services, including OneDrive, OneNote, Outlook, and the Xbox app, causing widespread inconvenience.

Impacted Microsoft Apps and Services

Users reported issues with several essential Microsoft services, including:

• OneDrive and OneNote: Users faced difficulties syncing and accessing their files stored on these platforms.
• Outlook: Many experienced disruptions in accessing their emails.
• Xbox App: Gamers encountered connectivity and functionality issues.
• PowerBI and Microsoft Fabric: These services were placed in read-only mode, limiting user interactions.
• Microsoft Teams: Problems were reported with presence status, group chats, and user registration functions.
• Microsoft 365 Admin Center: Admins faced intermittent access issues, causing delays in administrative actions.
• Microsoft Purview and Viva Engage: Users experienced delays and access problems.

Recovery Status

According to Microsoft's Service Status portal, initial disruptions were extensive, but the majority of services have since been restored. However, some services may still experience intermittent issues or delays as the system fully stabilizes.

Services reported as fully recovered include:

• Microsoft Defender: Users faced intermittent access issues and detection delays of up to two hours.
• Microsoft Defender for Endpoint: Admins and users experienced API request failures and errors on the Alerts page.
• Microsoft Intune: Users faced device check-in failures, syncing issues, and problems with device enrollment.
• Microsoft OneNote: Users were unable to sync content, experienced delays, or couldn't open notebooks.
• OneDrive for Business: Users were unable to access content.
• SharePoint Online: Users faced access issues.
• Windows 365: Admins had difficulties managing Cloud PCs, and end users couldn't access their Cloud PCs in the affected region.

Root Cause and Response

The outage was caused by a configuration change within Microsoft's Azure backend infrastructure, disrupting connectivity between storage and compute resources crucial for Microsoft 365 services. This led to connectivity failures and service interruptions for users across various regions.

User Impact

The outage significantly impacted both individual users and businesses relying on Microsoft's productivity tools. Disrupted workflows, communication channels, and challenges in accessing critical business data and applications were reported.

Microsoft responded promptly to address the issue, working to restore services and minimize the global impact. Despite these efforts, users are advised to monitor their Service Health dashboard for any lingering issues or updates related to the incident.

Additional Issue: BSOD Errors Following CrowdStrike Update

In a related development, numerous Windows users experienced Blue Screen of Death (BSOD) errors after a recent CrowdStrike update. Reports indicate the issue is widespread, affecting machines running various CrowdStrike sensor versions.

While Microsoft has resolved most issues from the outage, the incident highlights the vulnerability of cloud-based services to configuration changes and backend disruptions. Users are encouraged to stay informed through official channels for further updates or precautions related to their use of Microsoft 365 services.