Published 17:55 IST, January 20th 2024

British Airways Faces Tech Woes: Website and App Glitches Leave Users Stranded

Responding to customer concerns on social media, British Airways acknowledged the ongoing disruptions.

Reported by: Sagar Kar
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British Airways | Image: AP
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British Airways is grappling with technical difficulties as users report widespre issues with airline's website and app, leaving passengers unable to check in for ir trips or book new flights.

According to a report from Sky News, one frustrated user took to social media, stating, "Tried using your app and website to book a ticket for tomorrow, but it's saying it's temporarily unavailable." This echoes sentiments of several ors who have encountered similar problems while trying to use online platforms.

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How has British Airways responded?

Responding to customer concerns on social media, British Airways acknowledged ongoing technical disruptions, stating, "We are aware of some intermittent issues with website and app at moment, and our IT teams are currently investigating this for us."

Glitch has left travellers stranded 

inconvenience has left travellers stranded in a virtual waiting room, with anor user expressing, "I have been trying to book a flight on your website for... 3 hours?"

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This is not first time British Airways has faced IT-related challenges. In May, airline h to cancel dozens of flights due to similar problems. On that occasion, more than 50 departures and over 20 arrivals were axed in a single day.

current disruption underscores significance of a reliable online infrastructure for airlines, especially in an era where digital services play a crucial role in customer interactions. British Airways assures users that ir IT teams are diligently working to resolve issues and restore normalcy to online booking and check-in processes.

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17:55 IST, January 20th 2024