Air India restores services five hours after technical glitch in its server

Hours after hundreds of Air India passengers were left stranded at several airports across the world due to a glitch in its check-in software on Saturday, April 27, the airline authorities reported that it has been restored.

In the latest statement, Air India CMD said that the server has been restored but some time is required to restore the entire system. 

Ashwani Lohani, Chairman & Managing Director of Air India, earlier informed that the system went down from 3:30 in the morning on Saturday and it got restored around 8:45 am.

"Passengers services system is operated by SITA. The maintenance of the system is by SITA company. There has been a technical glitch in the system. In small airports we are checking it manually. But In Delhi and big airports it is not possible manually. All over the world it has been hit. The whole team of SITA in Atlanta is trying to resolve the problem. We have not got the information clearly but now that we are here we will help the passengers and see about their food etc. We are at it," Lohani had said earlier.

Air India's software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding and baggage tracking technology.

Informing the passengers about server down an official said on Saturday morning: "Airline server is down. SITA server is down. Due to which flight operation is affected. Our technical teams are on work and soon system may be recovered."

(Pictures of Air India passengers at Mumbai airport)

Many passengers complained on social media about being stranded at airports. A similar incident took place on June 23 last year when a technical glitch in the airline's check-in software delayed 25 of its flights across India.