sb.scorecardresearch
Advertisement

Published 14:43 IST, October 1st 2019

Indian Railways helps son find his mother after train's 12-hour delay

Sashwat, a young man, after being unable to contact his mother who was aboard the Ajmer Sealdah Express train, asked for help from the Indian Railways

Reported by: Ria Kapoor
Follow: Google News Icon
  • share
Indian Railways
null | Image: self
Advertisement

Indian Railways helped Sashwat locate his mother after he was unable to find her aboard the Ajmer Sealdah Express train on September 30. The young man was unable to contact his mother after she got on board the train, which led him to tweet the Indian Railways and ask for help. He also tagged Railway Minister Piyush Goyal, saying he was unable to talk to her and wanted to know if she was okay.

Railways' prompt response

In a prompt response that came in just a few minutes after he posted the tweet, from Indian Railways Seva, Sashwat was asked for his mother's PNR and contact number. The Seva further asked him for additional logistics to help find his mother quickly. The request was then forwarded to the Divisional Railway Manager, Asansol in West Bengal.

READ | IRCTC Updates: PNR, Latest Railway Announcements, Alerts And More

Mother-son connected

After the request was forwarded, DRM Asansol, through the ticket checker, helped the mother talk to her son. Sashwat, while thanking the Indian Railways, also confirmed through a tweet that he was able to talk to his mother.

READ | IRCTC: New trains announcements by Indian Railways | Read details here

Twitter users were immensely impressed by the Indian Railways' prompt response and a lot of users tweeted, heaping praises for the organisation.

READ | New initiative by the Railways, provides retiring room in Ahmedabad

READ | Railways install first PET 'bottle crushers' inside Mumbai Rajdhani

13:33 IST, October 1st 2019