Delhi Lawyer Claims Delivery Scam After iPhone 15 Exchange, Amazon Responds

A Delhi-based lawyer recently shared his "worst experience"  experience on X with Amazon India after placing an order for iPhone 15. 

Mukund P Unny, an advocate in the Supreme Court, shared a series of pictures on social media that shows he ordered an Apple iPhone 15 from the e-commerce platform in exchange for his iPhone 13. The next day, an Amazon delivery boy arrived late at night with the new phone. As part of the procedure, the lawyer provided the one-time password (OTP) and handed over his old phone in exchange for the new phone brought by the delivery agent.

He said I have to give another OTP. I had already given the OTP and was wondering what other OTP is to be given for exchange. I said I don't have any other OTP than the one I have given. He stayed there for a few minutes & then called his supervisor," Mukund P Unny wrote.  

After speaking with the supervisor, the delivery agent asked the lawyer to return the new iPhone 15 since, according to him, the "exchange was not final". 

"I insisted that I speak with the supervisor. The supervisor tells me that the exchange is done by a different team & requests for the product to be returned," he said. 

Mr Unny then told the supervisor that he could not give away the product since the OTP was given and the Amazon app was showing that the product was delivered. However, the supervisor requested the customer to return, otherwise, his team would have to make up for the loss.

"Upon his request and assurance that the product will be "reattempted" the next day, I gave the product to the delivery exec (Vishal 8826421956) after taking the supervisor's and the delivery exec's number," the lawyer wrote. 

The next day, Mr Unny was told by Amazon customer care to wait till the end of the month as the incident was being investigated. A few days later, he received a call from the e-commerce platform saying that the refund could not be initiated. "Now, we are staring at a loss of ₹ 38000 and a possible scam done by the supervisor, delivery exec and others at Amazon. If they say that the exchange is done, then they can very well see the old phone that I still use with me," the lawyer wrote. 

Amazon Responds: 

On the same day, Mr Unny received another call, from the supervisor of the Amazon delivery agent. He allegedly asked the customer to "go to a location of his (the supervisor's) choice" where he was told to hand over his current iPhone. "The phone will be taken and processed and 24 hours later they'll deliver the new product. Scam?" he said.

Shared just a day back, Mr Unny's post has gained traction online. It even caught the attention of Amazon Help. "We get your concern, as informed earlier, kindly click on the link shared earlier to reach out to us via DM for further assistance in this regard," the company tweeted.