Published 19:02 IST, January 21st 2020

Swiggy's 'What the Falooda' converts cuss words into names of dishes, netizens cheer

Swiggy India has come out with a new web extension which converts cuss words into names of food items to make it easier for the customer service personnel.

Reported by: Riya Baibhawi
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Swiggy has come out with a new web extension which converts cuss words into names of food items to make it easier for customer service persons who are often targetted with swear words. Recently, Swiggy India took to Twitter to release a video to explain concept. Watch it here:

'What Falooda'

extension which is named, 'What Falooda’ replaces profane and hurtful words in complaint system with names of food items to make it less harsh for customer service person as or end.  move was lauded by netizens who said that it was an excellent effort to replace online hate with ‘kindness and food.’  

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19:02 IST, January 21st 2020